Customer Engagement Manager
4.
0 Horseheads, NY Horseheads, NY Full-time Full-time $23.
76 - $25.
00 an hour $23.
76 - $25.
00 an hour Job
Summary:
The Customer Engagement Manager is responsible for successfully culminating recruitment efforts by initiating and pursuing communications strategies and protocols needed to convert prospective members (leads) to registered members and supporting members with the renewal process.
In addition, the Customer Engagement Manager provides professional, superior customer service to all internal and external customers, members, volunteers, staff and other community contacts in person, electronically and by phone.
Essential Duties and
Responsibilities:
Supports our membership within assigned territory, including troops, service units and individual members, both girl and adult o Operates as the point of contact for assigned territory o Develops and maintains long-term relationships with territory o Makes sure members receive requested services and support in a timely fashion promoting a positive experience for all members o Communicates member needs and demands to leadership o Collaborates with Engagement Managers to reach prospective members and renew existing members o Manage projects, working to carry out member goals while meeting council goals o Identifies opportunities to exceed council goals o Coordinate with staff members to ensure consistent service o Collaborates with Engagement Team weekly o Service multiple service units concurrently, often meeting deadlines o Keep records of member communications o Other duties as assigned; specifically to support other departments throughout the member year Job
Summary:
The Customer Engagement Manager is responsible for successfully culminating recruitment efforts by initiating and pursuing communications strategies and protocols needed to convert prospective members (leads) to registered members and supporting members with the renewal process.
In addition, the Customer Engagement Manager provides professional, superior customer service to all internal and external customers, members, volunteers, staff and other community contacts in person, electronically and by phone.
Essential Duties and
Responsibilities:
Supports our membership within assigned territory, including troops, service units and individual members, both girl and adult o Operates as the point of contact for assigned territory o Develops and maintains long-term relationships with territory o Makes sure members receive requested services and support in a timely fashion promoting a positive experience for all members o Communicates member needs and demands to leadership o Collaborates with Engagement Managers to reach prospective members and renew existing members o Manage projects, working to carry out member goals while meeting council goals o Identifies opportunities to exceed council goals o Coordinate with staff members to ensure consistent service o Collaborates with Engagement Team weekly o Service multiple service units concurrently, often meeting deadlines o Keep records of member communications o Other duties as assigned; specifically to support other departments throughout the member year JOB DESCRIPTION.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Horseheads, NY Horseheads, NY Full-time Full-time $23.
76 - $25.
00 an hour $23.
76 - $25.
00 an hour Job
Summary:
The Customer Engagement Manager is responsible for successfully culminating recruitment efforts by initiating and pursuing communications strategies and protocols needed to convert prospective members (leads) to registered members and supporting members with the renewal process.
In addition, the Customer Engagement Manager provides professional, superior customer service to all internal and external customers, members, volunteers, staff and other community contacts in person, electronically and by phone.
Essential Duties and
Responsibilities:
Supports our membership within assigned territory, including troops, service units and individual members, both girl and adult o Operates as the point of contact for assigned territory o Develops and maintains long-term relationships with territory o Makes sure members receive requested services and support in a timely fashion promoting a positive experience for all members o Communicates member needs and demands to leadership o Collaborates with Engagement Managers to reach prospective members and renew existing members o Manage projects, working to carry out member goals while meeting council goals o Identifies opportunities to exceed council goals o Coordinate with staff members to ensure consistent service o Collaborates with Engagement Team weekly o Service multiple service units concurrently, often meeting deadlines o Keep records of member communications o Other duties as assigned; specifically to support other departments throughout the member year Job
Summary:
The Customer Engagement Manager is responsible for successfully culminating recruitment efforts by initiating and pursuing communications strategies and protocols needed to convert prospective members (leads) to registered members and supporting members with the renewal process.
In addition, the Customer Engagement Manager provides professional, superior customer service to all internal and external customers, members, volunteers, staff and other community contacts in person, electronically and by phone.
Essential Duties and
Responsibilities:
Supports our membership within assigned territory, including troops, service units and individual members, both girl and adult o Operates as the point of contact for assigned territory o Develops and maintains long-term relationships with territory o Makes sure members receive requested services and support in a timely fashion promoting a positive experience for all members o Communicates member needs and demands to leadership o Collaborates with Engagement Managers to reach prospective members and renew existing members o Manage projects, working to carry out member goals while meeting council goals o Identifies opportunities to exceed council goals o Coordinate with staff members to ensure consistent service o Collaborates with Engagement Team weekly o Service multiple service units concurrently, often meeting deadlines o Keep records of member communications o Other duties as assigned; specifically to support other departments throughout the member year JOB DESCRIPTION.
Estimated Salary: $20 to $28 per hour based on qualifications.
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